Refund policy
Little ones grow fast, and plans change. If something isn’t right, we’ll make it right.
Damaged, defective or wrong item
If your order arrives damaged, broken, or isn’t what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We’ll send a free replacement or a full refund, and you won’t need to send the item back.
Wrong size (clothing & shoes)
Kids’ sizes can vary. If something doesn’t fit, contact us within 30 days of delivery for an exchange or store credit. Items must be unworn, unwashed, and have tags attached.
Changed your mind
You can return unused items in their original packaging within 30 days of delivery for a refund or store credit. Please contact us before sending anything back, and we’ll email you return instructions. Return shipping is paid by the customer unless the item was damaged, defective or wrong.
Items we can’t accept back
For your child’s health and safety, we can’t accept returns of the following once opened or used, unless they arrived damaged or defective:
- Pacifiers, teethers, bottles, sippy cups and feeding items
- Bath, potty and personal-care items
- Underwear, socks and swimwear
- Toys that have been opened, played with or are missing parts
Refunds
Once we approve your return, your refund goes back to your original payment method within 5–10 business days. Shipping charges are non-refundable unless the item was damaged, defective or wrong.
Lost or late orders
If your order hasn’t arrived within 20 business days of shipping, contact us and we’ll help track it down, or send a replacement or refund.
Contact us
Email: info@amandatrendsandventure.org
Amanda Kids & Family, part of Amanda Trends & Ventures LLC®, Phoenix, Arizona